Contact Us
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification or account settings, our agents can guide you through the process and provide clear, practical help. We aim for prompt responses and can assist via live chat, email or phone. Please have your account details ready to speed up any enquiry.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat usually immediate and email replies within a few hours for account issues) |
| General enquiries | [email protected] (for account, deposits, withdrawals and verification) |
| Affiliate enquiries | [email protected] (partner team for commission and tracking queries) |
| Phone | +44 20 7946 0852 (answered during office hours) |
| Working hours | Mon–Fri, 09:00–18:00 (UK time) |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues, or any case needing explanations or supporting documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. Providing this upfront helps us process your enquiry faster and reduces avoidable delays.
Contact Form
Response Time
Our support team aims to respond promptly to all enquiries. Most messages are answered within one business day, while simple live-chat requests are often dealt with sooner. More complex cases, such as account verification or payment investigations, can take longer depending on their nature and any third-party checks required. We’ll keep you updated while we investigate.
Feedback
Your feedback matters to HighSpin. If you have suggestions, ideas or spot anything that could be improved, please get in touch. We review every message carefully and use it to refine features, promotions and the site experience for UK players. Your input helps us improve functionality and service, thank you for taking a moment to share.