Terms and Conditions
These Terms and Conditions set out the rules governing use of the HighSpin platform. They explain the relationship between us and our users, the responsibilities attached to accounts, and the standards we require for activity on the site. By registering or using our services you agree to comply with these terms and any related policies referenced herein.
Account responsibilities
Each account holder is responsible for keeping login details secure and for all activity that occurs under their account. We require accurate and up-to-date personal information. If you suspect unauthorised access you must notify us immediately. We may suspend or restrict access while we investigate any suspicious activity.
Eligibility requirements
To use our services you must be legally permitted to gamble in your jurisdiction and meet the minimum age requirement. We only accept one account per person, household and device unless otherwise authorised. Users from restricted jurisdictions are not permitted to register or play for real money.
Acceptable platform use
Users must not exploit, manipulate or attempt to defraud any games, promotions or systems. Prohibited activity includes collusion, use of bots, multiple accounts to gain an advantage, chargeback fraud and sharing accounts for betting purposes. We reserve the right to investigate suspected abuses and to suspend or close accounts where breaches are confirmed.
General bonus and promotion rules
Activation and eligibility
Promotions and bonuses are subject to separate terms which form part of these Terms and Conditions. Bonuses must be claimed in accordance with the promotion rules and may require an opt-in or a qualifying deposit. Only one active bonus may be used at a time unless a promotion states otherwise.
Wagering and restrictions
Bonus funds and free spins are typically subject to wagering requirements and game contribution rules. Certain games may be excluded or contribute less towards wagering. Maximum bet limits can apply while wagering on bonus funds and we may cap winnings credited from promotional funds. Abuse of bonus terms may result in bonus removal and account action.
Deposits and withdrawals
We accept a range of payment methods suitable for UK players. Minimum and maximum limits for deposits and withdrawals are published in the cashier and may vary by method and account status. All deposits are treated as cash balances unless stated otherwise in a promotion.
Verification and withdrawal checks
We require identity and payment verification before processing withdrawals. Documents requested may include photographic ID, proof of address and proof of payment method. Verification may delay withdrawals until checks are complete. Large wins may be subject to additional checks and staged payments under our finance policy.
Dispute resolution
If you have a complaint you should contact our support team in the first instance. We will acknowledge receipt and aim to resolve disputes promptly. Unresolved disputes will be handled in accordance with the complaint procedure published on our site and any applicable external dispute resolution mechanisms where available.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be notified by email or via the site. Continued use of the platform after changes are published constitutes acceptance of the updated terms. We recommend users review the terms periodically to stay informed.