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Data Privacy Policy

This Privacy Policy explains how HighSpin collects, uses and protects personal information when you register, play or otherwise interact with our services. We are committed to respecting your privacy and to handling your personal data in a clear, secure and lawful way. This page describes the types of data we process, why we process it, how we keep it safe and the rights you have over your information.

Types of data we collect

We collect information necessary to provide and maintain your account, to process payments, to comply with legal obligations and to prevent fraud. The main categories of data we handle are set out below.

Personal data

  • Identity and contact details: name, date of birth, email address, postal address and telephone number provided at registration.
  • Account credentials: username, password and security questions.
  • Verification documents: identity or address documents submitted for age and identity checks where required.

Technical data

  • Device and connection information: IP address, device identifiers, browser type and operating system.
  • Usage data: interactions with the site or app, pages viewed, session times and feature use.
  • Cookies and tracking data: identifiers placed on your device to support login, preferences, analytics and advertising controls.

Transactional data

  • Payment and billing details: payment card or cryptocurrency transaction information, billing address and transaction history.
  • Play and staking records: bets, wins, losses, game history and any bonuses or promotions applied to the account.

Use of information

We use personal data to operate and improve our services, to process deposits and withdrawals, to verify identity and age, to detect and prevent fraud and money laundering, and to respond to enquiries. We may also use anonymised or aggregated data for reporting and analytics. Where required, we will rely on lawful grounds such as performance of a contract, legal compliance or legitimate interests.

Data protection practices

We implement administrative, technical and organisational measures to safeguard personal information against unauthorised access, loss or misuse. Access to personal data is limited to staff and third-party providers who need it to perform services. We review our security measures regularly and use encryption and secure storage where appropriate.

Cookies and tracking technologies

Our site uses cookies and similar technologies to remember preferences, support secure login, measure site performance and deliver personalised content. You can manage cookie preferences through your browser or the cookie settings available on the site. Essential cookies are required for the basic operation of the service.

User rights

You have rights in relation to your personal information, including the right to access, correct, restrict processing, object to processing, and request portability where applicable. You may also withdraw consent where processing is based on consent. We will consider requests in line with applicable data-protection law.

Access, correction and deletion

To access, update or request deletion of your data, contact our support team. We will verify your identity before fulfilling requests to protect account security. In some cases we may retain certain information where necessary for legal compliance, dispute resolution or fraud prevention.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, fraud-prevention services, professional advisers and other service providers who act on our behalf. We require such parties to protect personal data and use it only for specified purposes. We may also disclose information where required by law or to protect legal rights.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will notify account holders or publish a prominent notice. For questions about this policy or our privacy practices, contact [email protected].