At HighSpin we are committed to promoting safer gambling and helping players keep control of their activity. Player safety is central to how we design account access and support: we provide tools to limit time and spend, clear guidance on recognising risky behaviour, and signposting to independent support services for anyone who needs help.
We aim to make controlled play straightforward and visible. Our approach is to reduce harm by offering clear account controls, timely verification checks, and a supportive complaints and appeals process. We encourage every player to set limits that reflect their personal circumstances and to use breaks or self-exclusion if play becomes a concern.
Players can set or change deposit limits in their account settings. Limits can be applied immediately but in some cases a short delay may be applied to reduce impulsive changes. We recommend setting a low initial limit and adjusting only after careful consideration.
Loss limits allow you to cap how much you are prepared to lose over a day, week or month. These limits are separate from deposit limits and are designed to help you manage net losses rather than spending alone.
Session limits and account breaks help prevent extended play. You can impose short breaks from the platform or schedule recurring limits on session length. Where account checks indicate unusual behaviour, we may suggest a voluntary break to help you reassess play patterns.
Self-exclusion is available for players who need a longer interruption from play. Requests can be made via account settings or by contacting support. Once activated, self-exclusion cannot be lifted early; this provides a firm boundary for those who need it.
Signs that play may be becoming problematic include chasing losses, difficulty sticking to limits, borrowing to fund play, and neglecting responsibilities. If you notice these signs in yourself or someone else, consider using the controls above and seek guidance.
If you need further assistance, we signpost reputable organisations such as GamCare, Gambling Therapy and Gamblers Anonymous for confidential advice and treatment options. For account help or to request self-exclusion, contact our support team; for independent support consult the organisations above. High Spin encourages anyone affected by gambling harm to reach out — help is available and recovery is possible.
