Data Privacy Policy

This Privacy Policy explains how HighSpin collects, uses and protects the personal information you provide when you create an account, place wagers or use our site. We take your privacy seriously and set out below what data we gather, why we use it and how you can manage your information.

Types of data we collect

Personal data

When you register an account we collect personal details such as your name, date of birth, address, email and telephone number. We also hold identity documents and verification information where required for Know Your Customer checks and to help prevent fraud.

Technical data

We collect technical information automatically when you visit our site, including IP address, device type, browser version, operating system and connection details. We also record user activity, such as pages visited, games played and settings you select, to improve service delivery and detect suspicious behaviour.

Transactional data

We store payment and transaction records including deposits, withdrawals, bet history and currency. Payment details are handled via third-party processors and we retain records needed for accounting, compliance and to resolve disputes.

How we use your information

Your information is used to provide and maintain your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use data for customer support, security monitoring and to communicate important account notices. Where we use data for marketing, we will only do so with your consent or where permitted by law.

Data protection practices

We implement technical and organisational measures to protect personal data, including encryption in transit, access controls and regular security reviews. Access to personal information is limited to authorised staff and third-party providers who need it to perform services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functionality and analyse site usage. Some cookies are essential for account security and transactions; others help us understand how our services are used. You can manage cookie settings via your browser, though this may affect site functionality.

User rights

You have the right to access the personal data we hold about you, request correction of inaccurate information and object to certain processing. You may also request restriction of processing or ask for your data to be deleted where there is no legal requirement for us to retain it.

Access, correction and deletion of data

To request access, correction or deletion please contact our privacy team at [email protected]. We will respond to valid requests and, where appropriate, advise of any limitations due to legal or regulatory obligations.

Information sharing and third parties

We may share personal data with payment processors, identity verification services, fraud prevention partners and other service providers who act on our instructions. We may also disclose information where required by law, to enforce our terms or to protect the safety of users and our platform.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. When we make significant changes we will notify account holders by email or via prominent notice on the site. The most recent version will always be published here.